JB Say What?

Mindless drivel from one who should know

I was traveling the other day, and was bored enough to start reading the in-flight magazine from the seat pocket in front of me. I came across a one page synopsis of new book purporting to help small to mid-size business management. The title, “Profits aren’t everything, they’re the only thing (No nonsense rules from the ultimate contrarian and small-business guru)” was catchy enough, as was the title of the article—”Tough Guise.”

In the short article were five points, which I quote verbatim here.

1. Love your business more than your family. Leaving early for little Suzy’s ballet recital won’t cut it. She’ll pout and stamp her feet now, but she’ll thank you later when you can pay for college.

2. Delegate, don’t abdicate. Never hand over the reins, no matter how senior the employee.

3. I am your work god! Tell your employees: “Don’t think; obey.” You want them to do what you say, not what they think.

4. Forget teamwork. Team meetings should be quick an informational, not motivational. Group hugs don’t improve performance.

5. You’re not in business to pay your vendors. Stretch out payments from 30 days to 60 or 90 days. Your vendors are your best source of interest-free financing.

My first reaction on reading this was, I assume, the same as yours. Namely, checking the publication date to make sure that this wasn’t an April Fools issue. My second reaction was to question my training. I am the proud holder of an MBA, but I am not too big a man to admit to being more than a little baffled by this. I can’t remember this being taught in any of my business classes (although to be fair, I didn’t actually take any business classes).

But now I understand why this guy is writing books while I’m the proud holder an MBA stuck managing a small lab in a second rate town in the northeast. Oh how I regret the time I spent at baseball and soccer games with little Suzy. What an idiot I was to let people do what they were paid to do rather than do it myself. How could I hire people who were actually smarter than I am, and then go ahead and let them think for themselves? I rue the day that I hired people to work as a team. And I really am sorry about all those group hugs. Luckily, however, I work for an organization that apparently enjoys annoying vendors, so I’ve got that working for me.

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Nerd videos

Posted by Glenn on September 9th, 2009

The folks from Bio-rad obviously have great senses of humor. First, there was the “The PCR Song”

and now there’s GTCA. I don’t even know what GTCA does exactly, but I’ve ordered 10 for the lab.

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Yet another downside to the iPhone

Posted by Glenn on September 4th, 2009

Some of you might recognize the superhero…

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I’m Brett’s Driver?

Posted by Glenn on August 18th, 2009

This from Yahoo Sports today. It seems as though either Arnold Jennie or I have a new job. Thanks to Geoff for pointing this out.

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More Ethics

Posted by Glenn on August 13th, 2009

I guess I’ve been on an ethics kick lately. As a owner of an actual MBA diploma, I can only wish I had had this type of education.

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Bioethicists in space

Posted by Glenn on August 12th, 2009

Interesting interview in the NYT today from NASA’s chief bioethicist. Who knew?

 http://www.nytimes.com/2009/08/11/science/space/11conv.html

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This is how science and academia work

Posted by Glenn on August 10th, 2009

Came across this on The Daily Show the other day, and it struck me as a remarkable reflection of how science and academia work.

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Fun with the RMV

Posted by Glenn on July 31st, 2009

The Registry of Motor Vehicles. In the good old days one would have to go to the actual building to get annoyed. Luckily, the RMV in Massachusetts has leapt forward into the new millennium with a series of high tech interfaces that can equal, if not surpass that frustration level.

This afternoon (July 31 – you’ll see why the date is important in a minute) we got the registration renewal notice for our car in the mail. Outlined for us were 4 ways that we could renew: 1) On-line, 2) Mail, 3) Phone, or 4) In Person. We chose the online renewal, which was surprisingly easy to do. Shortly after pressing the “Submit” button, we got the following email back:

Registration Number (XXXXXX) was not able to be renewed
through the Internet. The amount you entered was
incorrect. Your correct fee is $41.00.
Please submit a new online request with this renewal fee.

This seemed odd because it clearly said on the registration form that fee was $50. Now, I would have hoped that the RMV might have had a system that recognized that $41 is less than $50, and just assumed that if we were OK with paying $50, we’d be happy, thrilled even, to pay $41. But that is another issue.

In any event, I called up the help line around 4:45 PM and got through to a person at 5:02 PM who told me that the fee is really $41 for TODAY ONLY! I inquired as to whether there was a sale going on. No, I was told, the fee goes up to $50 on August 1. I thanked her, and quickly got back on line to try to renew the registry. By this point, they had closed the renew by web option for “Maintenance”. So at 5:05 I called the telephone service and got through the registration process only to find that I had been immediately transported to August 1st in RMVland and now had to pay the full $50. Talk about jet lag…

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Now I’m convinced

Posted by Glenn on July 30th, 2009

Got this new wrinkle on the usual scam message the other day. I thought it was somewhat endearing that these guys thought that what would push me over the edge to playing along was an actual picture of the money. I suppose this is how they imagine the inner dialogue:

 ”You know, sending these folks from Nigeria some money so they can get their frozen funds out of the country sounds like a great deal. I am sorely tempted to help them out, but I have heard that sometimes these offers aren’t on the up and up. If only they could provide pictures of the money.”

 Begin forwarded message:

 > Mr. Roland Ruzman
> www.atwimakwanwoma.com
>
> I sincerely write to seek your co-operation and trust to enable me
> carry out an urgent/great business Opportunity in my Bank.
> I know of funds belonging to Mr Jayson Chatari who deals in gold and
> other minerals within the West African Sub-Region but unfortunately
> died along with his wife in the December 23rd 2003 Air Crash,via a
> Beirut-bound jet that crashed on takeoff from Benin Republic killing
> 111 on board,according to official reports.
> http://www.cnn.com/2003/WORLD/africa/12/26/benin.crash/index.html
>
> He left in his fixed-deposit account the total sum of $3.8M USD(Three
> Million Eight Hundred Thousand Dollars).Since the management of the
> bank got the information of his death we have been expecting his
> relation/friend to come because his next of kin being his wife also
> died along with him and since his death none of his relation/friend
> has come forward for the claim of the funds totaling ($3.8M USD).
> The banking and financial law of our bank stipulate that if such fund
> remained unclaimed after a period of time,it will then be lost to the
> State as unclaimed deposit and after forfeited to Ghana Government.
>
> I seek your consent to present you as the next of kin of the deceased
> since you are a foreigner,so that the proceeds of this account being
> valued at $3.8M USD can be paid to you and we can then share it.
>
> I personally do not want this fund to be taken by the Government and I
> have resolved that 30% of the fund will be for you as foreign partner
> If you be interested,revert back to me as soon as possible to enable
> me commence my homework down here,so the funds will be paid to you.
>
> Be assured that the funds is not drug-related and I guarantee that
> this transaction will be done under legitimate and legal arrangement
> that will protect you from any breach of the law.I desire your trust.
>
> I will direct you on how to apply to Atwima Kwanwomah Bank Limited and
> effect repatriation of the fund left behind by late Jayson Chatari > before they
> get confiscated by the bank.
>
> He took picture of the funds the day he brought it to the bank and the
> anti-theft device was dismantled before the funds was brought out.
>
> Please keep confidential all matters as regards this transaction to
> avoid scandal,I dont want anybody to black-mail us after everything.
> Pls respond via my private email
> Expecting your swift response.
>
> Regards,
> Roland Ruzman.
>

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I’m now that guy

Posted by Glenn on May 10th, 2009

I have always prided myself on being somewhat technically savvy. Although I am not on the “bleeding edge” when it come to adopting new technology, I get up to speed reasonably fast. More to the point, I will spend the time to understand what is going on under the hood so that I can be my own tech support guy as well as the support person for my lab and family. Which, by the way, I’m glad to do.

Along with the expertise that I have attained comes a certain smugness. I am certainly sympathetic to those who have difficulty integrating technology into their lives. After all, it really isn’t always so intuitive and easy. I appreciate that most people do not find their TVs, computers, iPods, etc. as transparent to operate as I do. That does not preclude me from enjoying some of the “Tech Support Tales” that you can find on the interweb. These are stories, and in some cases transcripts, of actual calls to technical support phone lines. Here’s one example:

Tech Support: “I need you to right-click on the Open Desktop.” Customer: “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop- up menu?”
Customer: “No.”
Tech Support: “Ok, sir. Can you tell me what you have done up until this point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
Tech Support: “Ok, did you type ‘click’ with the keyboard?”
Customer: “I have done something dumb, right?”

I understand completely the customer’s problem in this case, but it doesn’t make any less funny.

So today I was down in my basement to take a ride on my bike. I normally watch something I have TiVoed to help pass the otherwise boring (but very good for me, yes I know) time. As I turned on the TV, I noticed that there was no signal from the cable box coming through. I looked at the front of the cable box and noticed that the power light wasn’t on. I checked the power cord and saw that it was plugged into and outlet that I confirmed was working. I replugged it in and the power light came on briefly and then went out. I rebooted the TiVo box (which is where the cable box is plugged into) just to make sure that there wasn’t something amiss there. Still no signal from the cable. I also tried plugging the cable box directly into the TV, and still didn’t work.

At this point, I called my cable company’s tech support line. I got through right away. I explained the problem, and the conversation went something like this:

Tech Support: “Do you have the remote control for the cable box handy?”
Me: “Yes”
Tech Support: “Can you press the power button on the remote and tell me what happens?”
Me: “D-oh!”

At some level I would like to believe that I have made my life so much easier with technology that I can no longer figure out how anything actually works. Or it could be that I am just stupid.



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